Shop It To Me - I Am Charlie Graham

I Am Charlie Graham

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Shop It To Me

A collection of 9 posts

Product Management

Smart Tips for better customer feedback

My latest post, 6 Smart Tips for Better Customer feedback [http://www.inc.com/charlie-graham/customer-feedback-tricks.html], is now on the Inc.com website! Three of the tips are: 1. Keep customer support in-house and staffed by smart people. 2. Initiate customer conversations yourself. 3. Test constantly. To read more

Loyalty for Shopping Sites

At Shop It To Me [http://www.shopittome.com], we interview people all of the time about their shopping habits, and with the exception of maybe Amazon, there currently really is no one major player among pure shopping search sites. When someone wants to search for an item or shop

Keeping It Simple

First Impressions

At Shop It To Me, we are constantly experimenting. It’s one of our core values. In fact, as of this morning, we have 24 different A/B experiments running on different parts of our site. Each week we probably add anywhere from 1-5 new experiments to our testing pool

Blue Oceans

In my previous post [http://www.iamcharliegraham.com/2012/06/05/focus-what-is-your-product-going-to-be-awesome-at/] I talked about how having a focus is super important to a product’s success. The question comes, what to focus on? Here’s one angle. I have been a big fan of Kim & Mauborgne’s Blue

Focus: What is your product going to be awesome at?

One of the most important things to do when you are building a product of any size is to focus. Pick the few things you are going to be amazing at and the many things you will not be. It’s hard, but it’s the only way to succeed.

Keeping It Simple

How we celebrate the little things

Running a startup is definitely an emotional roller-coaster ride. You are going to have really good days (like when you are featured on The Today Show [http://thelook.today.msnbc.msn.com/_news/2012/05/17/11744571-what-to-wear-to-summer-weddings?lite] ) and a bunch of down days as well. Your product development will

I'm Back, Baby!

I’m Back, Baby! Hi again! As you probably can infer from the title, I am going to start blogging regularly again, my wife and I now are proud parents of a cute baby girl, and I am a fan of double entendres/puns. The last year has been crazy,

How we get rid of Resume Spam

At Shop It To Me [http://www.shopittome.com], we recently posted some new job openings [http://www.shopittome.com/jobs] on our website (for a Ruby Engineer [http://jobsco.re/l6TeJz], an Office Manager [http://jobsco.re/mpSeaT] and some interns [http://www.shopittome.com/jobs]). Unfortunately, when we

The Beginning....

We’re live! After about a month of waiting, iamcharliegraham.com is now live. As some of you have requested, here are my rants and raves about entrepreneurship, Product Management, Shop It To Me, and eCommerce. Enjoy and please join in the conversation! –Charlie